Effective Date: February 1, 2026

Amora Adera offers the following policies based on item type: Fine Jewelry and Merchandise. Please review carefully before placing your order.

Non-Returnable Items for All Purchases

The following items are non-returnable and non-refundable:

• Discounted or final sale items
  
• Gift cards
  
• Items that have been worn, altered, resized, or damaged after delivery, unless due to a verified defect
  

MERCHANDISE RETURN POLICY

Applies to all merchandise items, including but not limited to sweaters, mugs, mirrors, and other branded goods.

All merchandise is final sale and is not eligible for return, refund, or exchange.

If your merchandise item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging. If approved, we will offer a replacement or other appropriate resolution at our discretion.

FINE JEWELRY RETURN POLICY

Applies to all fine jewelry items.

Amora Adera Fine Jewelry pieces are artisan-made and produced made-to-order. Because of the custom nature of these pieces, return eligibility is limited.

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1. Definitions

Made-to-Order: Crafted specifically after your order is placed

Custom/Personalized: Includes engraving, custom ring sizing, special stone sourcing, or any design modification requested.

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2. Condition Requirements (If Return Is Approved Due to Defect)

Items must be:

• Unworn and unaltered
  
• In original condition with all packaging
  
• Free of scratches, dents, wear, or damage not caused by a manufacturing defect
  

We reserve the right to refuse any return showing wear or alteration not related to a verified defect.

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3. Made-to-Order & Custom Pieces

All made-to-order and custom fine jewelry pieces are final sale and not eligible for return or refund.

If a piece arrives damaged or defective, we will repair or replace it.

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4. Exchanges

Because each fine jewelry piece is made-to-order, exchanges are not offered except in cases where a ring size was produced incorrectly due to an error on our end, in which case we will correct it.

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5. Resizing & Fit Adjustments

If a ring was made in a standard size and requires a minor adjustment, we may offer a one-time resize where design allows.

Shipping costs may be the customer’s responsibility unless the issue resulted from our error. Some designs cannot be resized.

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6. Damaged, Defective, or Incorrect Items

Contact us within 48 hours of delivery with:

• Clear photos or video of the item
  
• Photos of the packaging and shipping box
  

If confirmed, we will repair, replace, or refund. Refunds are issued only if repair or replacement is not feasible.

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7. Return Authorization & Shipping

All returns, repairs, or exchanges require written authorization before shipping.

Approved returns must be sent with:

• Tracking and signature confirmation
  
• Full insurance for high-value pieces
  

We are not responsible for packages lost or stolen in transit.

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8. Refund Timing

Approved refunds, if applicable, are processed within 10–15 business days after inspection, depending on your payment provider.

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9. Chargebacks

Please contact us first to resolve any issues. Unauthorized chargebacks may delay service and future order approvals.

Contact for All Return Requests

Email: orders@amoraadera.com

Subject: Return Request — Order #_____

Please include:

• Order number
  
• Item name
  
• Reason for request
  
• Photos, if applicable
  

Legal Notice

This policy is intended to be clear and fair and applies to the extent permitted by applicable law. Consumer rights may vary by location.