Return & Refund Policy

  • Effective Date: July 24, 2026

     

    This policy applies to purchases made directly through amoraadera.com. Orders placed through any other marketplace or retail platform are governed by that platform's own return and refund terms.

     

    Amora Adera pieces are made in small numbers by hand. Our return terms are organized by one question: whether a piece was made in a form we can offer to another client, or made specifically and only for you.

Every piece, in every tier, is covered if it arrives damaged, defective, or incorrect. We will repair or replace the piece at no cost to you, including shipping in both directions.

Quick Reference Guide

Sterling silver, standard stone, no engraving

30 days

Full refund, return shipping paid by us

Or store credit at 110% of your purchase price (choice is yours).

Sterling silver, special stone or engraved

Final sale

Defect coverage

Solid gold, other than rings, standard stone, no engraving

14 days

Store credit at 110% of purchase price, return shipping paid by us

Solid gold, other than rings, special stone or engraved

Final sale

Defect coverage

All rings, in any metal

Final sale

Defect coverage, plus lifetime resizing support

Private commissions

Final sale

Defect coverage, plus the terms of your signed commission agreement (Section 4)

Objects, apparel, and merchandise

Final sale

Defect coverage

Gift cards

Non-returnable

Not applicable

On This Page

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  • 1. Definitions

    Made-To-Order

    Every solid gold piece is crafted after your order is placed. We do not hold finished gold inventory.

     

    Standard Stone Option

    A stone selected from the options listed on the product page.

     

    Special Stone Sourcing

    A stone requested outside the options listed on the product page, including a specific color, cut, size, origin, or certification we source on your behalf.

     

    Personalized

    Any piece with engraving, a monogram, special stone sourcing, or a requested modification to the published design.

     

    Rings

    Every ring is produced to your individual finger measurement. Ring sizes run in quarter increments across a wide range, which means a ring made to one client's measurement cannot be offered to another. All rings are therefore treated as custom pieces, regardless of metal, stone, or engraving.

     

    Private Commission

    An original design developed with you through our commission process.

  • 2. Sterling Silver Collection

    Standard pieces, meaning no engraving and a stone chosen from the options shown on the product page

    You have 30 days from the delivery date to request a return for any reason. We will send you a prepaid, insured return label at no cost to you. Once the piece is received and inspected, we issue a full refund to your original payment method or store credit at 110% of your purchase price (choice is yours).

     

    Personalized silver pieces, meaning engraved or made with a specially sourced stone

    These are final sale and not eligible for return, exchange, or refund. Defect coverage under Section 6 still applies in full.

  • 3. Solid Gold Fine Jewelry

    Every solid gold piece is made to order after purchase.

     

    Standard pieces other than rings, meaning no engraving and a stone chosen from the options shown on the product page

    You have 14 days from the delivery date to request a return authorization. We will send you a prepaid, insured return label at no cost to you. Once the piece is received and inspected, we issue store credit valued at 110% of your purchase price.

    Store credit never expires. It may be applied to any future purchase, including private commissions, and does not have to be used in a single order.

    Store credit is offered in place of a refund to the original payment method because each piece is cast, set, and finished specifically for your order.

     

    Personalized gold pieces, meaning engraved or made with a specially sourced stone

    These are final sale and not eligible for return, exchange, or refund. Defect coverage under Section 6 still applies in full.

     

    Rings

    All rings are final sale and not eligible for return, exchange, or refund, because each one is produced to an individual finger measurement. Defect coverage under Section 6 applies in full, and resizing support is described in Section 9.

  • 4. Private Commissions

    Private commissions are original designs developed collaboratively and produced for a single client. They are final sale and not eligible for return, exchange, or refund.

     

    Deposit structure, design approval stages, and revision terms are set out in your individual commission agreement, which is signed before work begins. Defect coverage under Section 6 still applies in full.

  • 5. Apparel & Merchandise

    All objects, apparel, and branded merchandise are final sale and not eligible for return, exchange, or refund. Defect coverage under Section 6 still applies in full.

  • 6. Damaged or Defective Items


    This section applies to every purchase in every tier, including final sale pieces, personalized pieces, and private commissions.

    If your piece arrives damaged, defective, or is not what you ordered, start your claim by completing the request form at the bottom of this page, or email orders@amoraadera.com, within 14 days of delivery. We respond within two business days.
     
    Whether you use the form below or email, please include:

    * First and last name
    * Item name or description
    * Reason for your request
    * Clear photographs or video of the piece
    * Photographs of the packaging and outer shipping box

     
    We will repair or replace the piece at no cost to you, including shipping in both directions.
     
    If repair and replacement are both not feasible, you may choose store credit at 110% of your purchase price, or a full refund to your original payment method. The choice is always yours.
     
    Manufacturing defects discovered after the 14-day window are handled case by case. Contact us and we will make it right where we reasonably can.

  • 7. Condition Requirements

    To be accepted, a returned piece must be:

     

    • Unworn and unaltered
    • Free of scratches, dents, resizing, or wear not caused by a manufacturing defect
    • Returned in its original packaging with any accompanying documentation or certification

     

    We reserve the right to decline a return that shows wear or alteration unrelated to a verified defect. If a return is declined, we will contact you and ship the piece back to you at no cost.

  • 8. How to Start a Return


    Start your return by completing the request form at the bottom of this page, or email orders@amoraadera.com. We respond within two business days.
     
    Whether you use the form or email, please include:

    * First and last name
    * Item name or description
    * Reason for your request (tell us what you would like, and include your ring size if this is a resize)
    * Photographs if the piece arrived damaged or incorrect
     
    All returns, exchanges, repairs, and resizes require written authorization before shipping. Submitting the form or your email is that request. Pieces sent to us without prior authorization cannot be processed and will be returned to you.
     
    Your return window is the period in which you request authorization, not the period in which the piece must reach us. Once authorization is issued, you have 14 days to send the piece using the label we provide.
     
    We provide a prepaid, insured shipping label for all authorized returns. Please do not arrange your own shipping. Pieces returned by any method other than the label we provide are not insured by us, and we cannot accept responsibility for loss or damage in transit.

  • 9. Ring Sizing and Resizing

    Rings are produced to the size specified on your order, within a tolerance of one quarter size.

     

    If we produced the wrong size:

    If your ring measures more than a quarter size away from the size you ordered, that is our error and is treated as a defect under Section 6. Contact us within 14 days of delivery and we will correct or remake the piece at no cost to you, including insured shipping in both directions.

     

    If the size ordered was not your correct size:

    We will still help you, and there is no time limit on this. Where the design allows, we will coordinate the resize with our bench jeweler at no profit to Amora Adera. You cover insured shipping in both directions and settle the jeweler's invoice directly with them.

    Some designs cannot be resized without compromising the piece, and we will tell you honestly if yours is one of them.

     

    Before you order:

    We strongly recommend confirming your size with a physical ring sizer rather than a printed chart, a string measurement, or an estimate. Email us and we will point you to an inexpensive one. For private commissions, we confirm your size with you in writing before production begins.

  • 10. Timing

    Once your return is received, inspection takes up to 5 business days.

     

    Approved refunds are issued to your original payment method within 10 business days of inspection. Your bank or card issuer may take additional time to post the funds.

     

    Store credit is issued within 3 business days of inspection.

  • 11. Chargebacks

    If something is wrong with your order, please contact us first. We answer every message and we would much rather solve it directly.

     

    Filing a chargeback without contacting us delays resolution for everyone involved and may affect our ability to accept future orders from that account.

  • 12. Legal Notice

    This policy is written to be clear and fair and applies to the extent permitted by applicable law. Consumer rights vary by jurisdiction and nothing in this policy limits rights you hold under the law where you live.
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