Effective Date: February 1, 2026

Amora Adera offers two separate return policies depending on the type of item purchased: 1) Accessories  2) Fine jewelry. Please review carefully before placing your order.

Non-Returnable Items for All Purchases:

• Discounted or final sale items
  
• Gift cards
  
• Items worn, altered, resized, or damaged after delivery (unless due to verified defect)
  

ACCESSORIES RETURN POLICY

(Applies to Ready-to-Ship items priced under $250)

If for any reason you are not satisfied with your accessory item, we accept returns and exchanges within 30 days of delivery.

Eligibility for Return or Exchange

To qualify, items must be:

• Unused, unworn, and undamaged
  
• Shipped back within 30 days of delivery
  

Items returned after 30 days will not be accepted.

Return shipping costs are the responsibility of the customer unless the item arrives faulty or incorrect.

Refunds, Exchanges & Store Credit

Once your return is received and inspected:

• Refunds are issued to the original payment method or store credit
  
• Exchanges or store credit are issued via digital gift card code sent by email
  

Original shipping charges are non-refundable.

Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect, we encourage you to contact us within 48 hours of delivery with photos. In these cases, we will cover return shipping and offer a replacement, exchange, or refund.

How to Start a Return or Exchange

Step 1: Fill out the return form: amoraadera.com/pages/returns
Step 2: Mail your item to the address provided in our reply email

Inside the package, include:

• Full Name
  
• Phone Number
  
• Email Address
  
• Order Number
  

FINE JEWELRY RETURN POLICY

Applies to all items priced above $250 (our made-to-order pieces)

Amora Adera Fine Jewelry pieces are artisan-made and produced made-to-order. Because of the custom nature of these pieces, return eligibility is limited.

1. Definitions

Made-to-Order: Crafted specifically after your order is placed
Custom/Personalized: Includes engraving, custom ring sizing, special stone sourcing, or any design modification requested

2. Condition Requirements (If Return Is Approved Due to Defect)

Items must be:

• Unworn and unaltered
  
• In original condition with all packaging
  
• Free of scratches, dents, wear, or damage not caused by a manufacturing defect
  

We reserve the right to refuse any return showing wear or alteration not related to a verified defect.

3. Made-to-Order & Custom Pieces

All made-to-order and custom fine jewelry pieces are final sale and not eligible for return or refund.

If a piece arrives damaged or defective, we will repair or replace it.

4. Exchanges

Because each fine jewelry piece is made-to-order, exchanges are not offered except in cases where a ring size was produced incorrectly due to an error on our end, in which we will correct it.

6. Resizing & Fit Adjustments

If a ring was made in a standard size and requires a minor adjustment, we may offer a one-time resize where design allows.

Shipping costs may be the customer’s responsibility unless the issue resulted from our error. Some designs cannot be resized.

7. Damaged, Defective, or Incorrect Items

Contact us within 48 hours of delivery with:

• Clear photos/video of the item
  
• Photos of packaging and shipping box
  

If confirmed, we will repair, replace, or refund (refunds issued only if repair/replacement is not feasible).

8. Return Authorization & Shipping

All returns, repairs, or exchanges require written authorization before shipping.

Approved returns must be sent with:

• Tracking and signature confirmation
  
• Full insurance for high-value pieces
  

We are not responsible for packages lost or stolen in transit.

9. Refund Timing

Approved refunds (if applicable) are processed within 10-15 business days after inspection, depending on your payment provider.

10. Chargebacks

Please contact us first to resolve any issues. Unauthorized chargebacks may delay service and future order approvals.

Contact for All Return Requests

Email: orders@amoraadera.com
Subject: Return Request — Order #_____

Include:

• Order number
  
• Item name
  
• Reason for request
  
• Photos (if applicable)
  

Legal Notice

This policy is intended to be clear and fair and applies to the extent permitted by applicable law. Consumer rights may vary by location.

Step 1: Fill out the form below

Step 2: Mail your return/exchange to the address we reply to your email with.

In the package include a paper with your name, phone number, email, and order number so we can reference and match it to your online form submission.